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Friday, May 09, 2008

 

Customer Service
Shipping Information
Guarantee & Returns
Size Charts

For assistance with the products or an order, please contact our Customer Service Department via e-mail at customerservice@theimagegroup.net or call Toll Free at 866.272.5162. If you have a technical question about this website, please send an e-mail to technology@theimagegroup.net and we will respond promptly.

All orders are shipped from our primary distribution center (FOB) in Holland, OH within 24 business hours. If we are unable to meet this ship date, you will be contacted by a representative from our Customer Service Department.

The Image Group stands behind our 100% satisfaction guarantee. As such, we will gladly take back any orders that do not meet your requirements within 30 days of your purchase. If you wish to return an item, please contact Customer Service at 866.272.5162 or e-mail your Customer Service Representative.

A Return Merchandise Authorization Number (RMA) is required. For non-defective items, please make certain that the items are in new condition, with original packaging and accessories. Customer Service will provide you with the RMA number and the address to which to ship the goods.

Orders paid by credit card will be refunded to your account upon receipt and inspection of the returned materials. Orders paid by check will be refunded by check within 2-4 weeks upon receipt and inspection of the returned materials.

The sizing information provided below is only a guideline, variables such as weight distribution and height may alter the size most appropriate for you specifically.

Men's Clothing
Women's Clothing

Men's Clothing


Neck:

Measure around the base of the neck allowing for a comfortable fit, or measure a shirt collar that fits you well. To measure a shirt, lay collar flat and measure from button to button hole at the far end.

Chest:

With arms relaxed at sides, measure around the largest part of the chest and shoulder blades.

Sleeves:

Measure from center back at neck base along shoulder and down arm to wrist with a slightly bent elbow.


Waist:


Measure around waist at narrowest point.


Inseam:


Measure from base of crotch down inside of leg to desired pant length.


Men's Tall:


Extra 2" added to body and 1 1/2" sleeve length.

Men's Regular 5'8" to 6'0"; Tall 6'0" to 6'4"
Note: Measurements are in inches
Size
Neck
Chest
Waist
Sleeve
S
14 - 14 1/2
34 - 36
28 - 30
32 1/2 - 33
M
15 - 15 1/2
38 - 40
32 -34
33 1/2 - 34
L
16 - 16 1/2
42 - 44
36 - 38
34 1/2 - 35
XL
17 - 17 1/2
46 - 48
40 - 42
35 1/2 - 36
2XL
18 - 18 1/2
50 - 52
44 - 46
36 1/2 - 37
3XL
19 - 19 1/2
54 - 56
48 - 50
37 - 37 1/2
4XL
20 - 20 1/2
58 - 60
52 - 54
37 1/2 - 38
5XL
21 - 21 1/2
62 - 64
56 - 58
38 - 38 1/2

Women's Clothing


Bust:

With arms relaxed at side measure around fullest part of bust and over shoulder blades.

Waist:

Measure around waist at narrowest point.

Hips:

Measure around hips at fullest point.
Note: Measurements are in inches
Size
Bust
Waist
Hips
S or 4
32 - 33
25 - 26
34 1/2 - 35 1/2
S or 6
33 - 34
26 - 27
35 1/2 - 36 1/2
M or 8
34 - 35
27 - 28
37 - 38
M or 10
35 1/2 - 36 1/2
28 1/2 - 29 1/2
38 - 39
L or 12
37 - 38
30 - 31
39 1/2 - 40 1/2
L or 14
38 1/2 - 39 1/2
31 1/2 - 32 1/2
41 - 42
XL or 16
40 1/2 - 41 1/2
33 - 34
42 1/2 - 43 1/2
XL or 18
42 1/2 - 43 1/2
34 1/2 - 35 1/2
44 - 45

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